Resident services
How to file a request with the management office — lost cards, decals, address updates, anything you’d normally walk into the office for.
On this page
When to use it
/resident-services is the catch-all office channel — anywhere you’d normally walk into (or call) the management office. Common examples:
Lost pool card or gate fob. New vehicle decal. Address or phone-number update. Adding or removing a resident from your household. Letting the office know a vendor is coming on-site. Anything else that doesn’t fit Maintenance / Architectural / Violations / Reservations.
For broken common-area stuff (a flickering pool light, a torn pool cover) use /maintenance instead — it routes to the maintenance committee or vendor coordinator, not the office.
Filing a request
From /resident-services, click + New request. Title + category + what you need. Submit. The office gets an in-app notification immediately. Your request lands in the Active section as Open; you can edit the title / category / description until the office picks it up.
Keep it short — the title and description are all the office needs to triage. Once you submit, you can attach photos through the comment thread on the request (a damaged decal, the wrong-key situation, etc.) so they show up alongside the conversation instead of disappearing into the description.
What each status means
Open = the office hasn’t looked at it yet. You can still edit. In progress = the office is working on it (and editing is locked — message them via the request notes instead). Resolved = the office considers it done. Closed = the office archived it.
If there’s a fee
Some resident-service items have a flat fee (a replacement card is the typical one). If the office decides a fee applies, an amber Fee panel appears on your request showing the amount and what it’s for. Use the Pay now button right on the card to pay it on the spot, or visit /dues if you’d rather pay everything together. Either way the office sees the payment instantly and the card flips to a green Paid banner showing when it cleared.
When something’s ready to pick up
For physical items (cards, decals, packets), the office sets a pickup window when they’re ready. You’ll get a Ready for pickup notification and the request floats to the top of your dashboard Yours card with a brand-tinted PICKUP row showing the window and location.
Pickup info shows on the request card too — expand the row and you’ll see the date / time window plus where to go. The location defaults from your community’s setup; the office can override per request if it’s different (e.g. clubhouse vs. main office).